WHO I AM
I came to automation through running things. I worked in operations at Pozo & Sons LLC — a family business doing shipping, packaging, and warehouse work for vendors including Utz. That's where I learned what running a real operation looks like: the manual work, the bottlenecks, the gaps between people that quietly slow everything down.
Later, I helped manage a small family property portfolio and worked alongside a friend running a used car business — different industries, same pattern: small operators buried under repetitive work that doesn't actually need a person, just a system that's been thought through carefully.
That's what I build now.
01 / SELECTED PROJECTS
A look at the kinds of operations I've helped streamline. Different industries, same underlying problem — too much manual work eating the week.
PROJECT 01 · REAL ESTATE
↗A small landlord operation drowning in tenant inquiries, rent reminders, and vendor coordination. Built a system that reads incoming rental inquiries from listing sites, auto-replies with application info, tracks rent due dates with automated reminders, and routes maintenance requests to the right vendor based on urgency.
PROJECT 02 · WHOLESALE & DISTRIBUTION
↗A small distributor managing supplier orders, customer accounts, and inventory across multiple SKUs. Built a system that reads incoming purchase orders from regular customers, generates supplier reorders when stock runs low, tracks shipments from suppliers, and maintains a real-time view of available inventory across the warehouse.
PROJECT 03 · AUTOMOTIVE
↗A used car dealer buying at auction and reselling locally. Built a system that pulls auction listings each morning, runs them against market pricing data to flag undervalued vehicles, tracks every car's purchase cost through recon to sale, and manages buyer inquiries from Facebook Marketplace and CarGurus through a single pipeline.
WALKTHROUGH
A quick walkthrough of one of the workflows I build — a customer inquiry triage system processing a real email in real time.
Customer inquiry triage system — real email processed in real time.
The work that doesn't need a person shouldn't get one.
02 / OTHER CAPABILITIES
Workflows I've built across industries. Each one shaped to the way the business actually runs.
i.
RETAIL · E-COMMERCE
Inbound customer emails read, classified by intent, and dropped into your CRM with the right next step already filled in.
ii.
FINANCE · BOOKKEEPING
PDF invoices and receipts extracted automatically into your spreadsheet, Xero, or QuickBooks.
iii.
RETAIL · DISTRIBUTION
Watches stock levels and drafts vendor reorder emails when items drop below threshold.
iv.
SERVICE · PROFESSIONAL
Reads inbound emails, classifies them by type, and drafts contextual replies queued for human approval.
v.
HOSPITALITY · SERVICE
Reservation handling, customer follow-ups, daily revenue and inventory snapshots for restaurants and service businesses.
vi.
MARKETING · AGENCIES
Custom automations for agencies managing multiple client accounts — campaign reporting, asset delivery, client communication.
vii.
APPAREL · PRINT · MANUFACTURING
Reads incoming orders, generates supplier and production tickets, and tracks job status from intake through fulfillment.
03 / APPROACH
Four principles that shape how every project runs — from first conversation to final delivery.
01
Every project begins with a defined scope, defined deliverables, and a clear price structure that fits the project — fixed, milestone-based, or retainer depending on what makes sense. No surprise overages, no ambiguous billing.
02
Projects structured in stages. You only continue paying as the work proves itself in your business.
03
You work with me, not an account manager. Every conversation is with the person actually building the system.
04
Once a project is delivered, you can keep me involved or run it yourself. Either is fine.
I take on a small number of projects at a time on purpose. The systems I build are meant to run for years, and the people I build them for need to know I'll be reachable when something needs adjusting. That's the trade — fewer clients, longer relationships.
04 / LONG-TERM SUPPORT
Every project includes 30 days of post-launch support at no charge — bug fixes, adjustments, and tuning so the system works for your business, not just on launch day.
After that, ongoing monitoring and maintenance is available as an optional service. For clients who'd rather run the system independently, I provide complete written documentation. I'm responsive by email and phone during business hours, and every project is tracked through clearly defined milestones.
05 / REFERENCES
Professional and project references are available on request, including the technical lead on my current operations build. I'm happy to connect prospective clients with collaborators and people who can speak directly to the work and to how I operate.
06 / CONTACT
Reach out by email or phone — both go directly to me.
PHONE
978-962-1497